My husband and I are both in the local residential housing industry and we are extremely pleased with the excellent service, workmanship, product and customer service from your company. From my first phone call at 9 in the morning to 5 hours later when Jeff Young gave me a complete estimate and all information on my home and system. Scheduling, answering questions, pricing, etc. was complete and very responsive. Our service tech/installer was great. Worked so hard all day long and yet took the time at the end of his long day to stay and explain the entire system to us, in detail, and made sure we understood how to properly use the new equipment. We couldn't be happier with your entire process. Thank you and we have already recommended you to others and will continue to do so.

 

Mr. and Mrs. Galea

 

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Dear Ladies/Gentlemen:

On August 19, 2005, Friday, at about 5:00 p.m., I noticed that the inside temperature in our home was warm. Upon checking the returns, I realized that the air conditioner was blowing neutral air.

I grabbed the phone book and looked for 24/7 emergency air conditioner companies. The first said they could come out Saturday (we had reservations in Orlando for Saturday). The second company said they could respond between 8:00 p.m. and 2:00 a.m.

Then, I called Advanced Air, and the lady that took my call told me that Keith would call me shortly. Within a few minutes, Keith called and advised that he was en route to another call and could respond to our situation within two hours, and said that he would call when he would be responding, and I agreed.

When he called, I told him what the air conditioner was doing, and he diagnosed the problem over the phone, low Freon. Upon his arrival, he fixed the problem, answered my questions, and assured me that I could leave town without any worries.

Advanced Air is very fortunate to have Keith as an employee. He is knowledgeable, informative, and courteous.

Thank you.

This is an unsolicited note of appreciation to your company for the completion of three A/C-Heating systems installed in our recent remodel on Sanibel. We are very pleased with the performance of the Trane systems and very impressed with the quality of fabrication and installation.

Your comfort specialist assessed my home’s needs, drew up the plan and bids and assisted on the installation. Your sales coordinator was always available for scheduling issues and nailing down small details and issues regarding billing, warranties, etc. Lastly, your project manager was able to help in several areas of “fine-tuning” our three systems and was able to actualize solutions to problems that other companies said were not solvable. He is extremely intelligent and takes great pride in his work. When he was brought in to solve a somewhat complex issue his crew reminded me of a team I was on doing open-heart surgeries. They all knew their job and almost without talking were able to correct- actually eliminate- the problem.

I also want to mention- although your company is growing and quite busy- that when I needed to talk to you on some issues you were available and listened to my needs and took appropriate action.

So in summary, I am most appreciative to your company for the installation of three A/C-Heating systems in my home and I would happily recommend your company to prospective customers.

Dear Sir/Madam,

This letter is way overdue, especially because I want to commend one of your employees, Mirek, and your company.

My husband and I moved to Naples the beginning of the summer. Although we had an air conditioner up North we are learning there are some things that are different about using and maintaining an air conditioner in Florida.

Mirek came to our home on September 14 to perform an inspection and cleaning of our air conditioning system. He was punctual, very polite and answered all my questions. Mirek took the time to show me al that I wanted and needed to learn about the air conditioning unit, the thermostat and humidistat. He is very knowledgeable and every minute of his time spent here was most appreciated.

Thank you, Advanced Air. I will certainly continue to recommend your service with the utmost confidence.